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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

Iberostar Waves Tucan is a 5-star All-Inclusive resort designed for family enjoyment within a tropical rainforest. The hotel features eight restaurants, four pools, and an official Dressel Divers center for diving enthusiasts. It is recognized for its efforts in sustainability and preserving local culture.

Rooms & Amenities

Iberostar Waves Tucan offers spacious accommodations with various room types, including Junior Suites and Two-Bedroom Penthouse Suites. The biggest rooms in the hotel feature a private terrace with ocean views and luxurious amenities. Each room is equipped with air conditioning, flat-screen TVs, and minibars.

Dining Options

Dining options include an international buffet for lunch and a la carte dinner showcasing popular Mexican dishes. Specialty restaurants feature Italian cuisine, Asian influences, and Mediterranean specialties. Guests can enjoy casual dining at snack bars located by the pool and beach.

Leisure & Entertainment

The hotel provides multiple leisure amenities, including four outdoor pools, a modern fitness room, and a luxurious SPA area for relaxation. Family-friendly facilities include Aqua Fun, where children can enjoy water slides and playgrounds. The Iberostar Star Camp program offers engaging activities for kids aged 4 to 17.

Location & Transportation

Iberostar Waves Tucan is 5 km from Aeropuerto de Playa del Carmen and is in proximity to key attractions like the island of Cozumel, reachable via daily boats from the Playa del Carmen port. The hotel is also close to the area's popular leisure parks and the ancient Mayan city of Tulum, which is about an hour away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Pure Wellness
2 persons
35 m² 
2 Double beds
Shower
Balcony
Premium Room
2 persons
35 m² 
2 King Size Beds
Shower
Balcony
Last Room Available
2 persons
35 m² 
2 King Size Beds
Shower
Balcony
Premium Near Pool
2 persons
35 m² 
2 King Size Beds
Shower
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Playa del Carmen 3.1 km
Airports
Aeropuerto de Playa del Carmen (PCM) 3.2 km
Cancun (CUN) 59.9 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Tennis court
  • Billiard tables
  • Archery
  • Yoga class

Services

  • Paid airport shuttle
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710
Map view
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710
Nearby
Piste Cyclable sur Paseo Xaman-Ha
410 m
Restaurants
Les Crepes de Paris
2.6 km
Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.6
8.6/10 based on 270 reviews
Theodore
United Kingdom, March  2025
7.8/10

I had a fantastic experience at this resort, with beautiful grounds teeming with wildlife, including monkeys and peacocks. The beach and pool areas were lovely and spacious, perfect for relaxing. While the food at the buffet had its days of lack of variety, the a la carte restaurants, especially the Japanese, stood out with excellent offerings. One downside was the resort's popularity on weekends, leading to overcrowding, which made some areas less enjoyable.

Rooms
7.0
The rooms were comfortable and well-kept, though a bit dated and could use some upgrades.
Service
9.0
The staff were attentive and really worked hard to keep everyone happy, making sure we had a great stay.
Location
8.0
The resort is situated just a short taxi ride from the main shops, providing a nice balance between jungle serenity and accessibility.
Dining
7.0
Dining at the buffet had its ups and downs with limited variety, but the specialty restaurants were quite enjoyable, particularly the Japanese one.
Facilities
8.0
The facilities were solid, with beautiful pools and ample lounging space. Just a note, the pool has a single depth which may not suit younger children well.
Alexander
United Kingdom, February  2025
8.8/10

I had a fantastic time at the Iberostar Tucan in Playa del Carmen! The resort is beautifully maintained with friendly staff that truly go above and beyond. My room was perfect, and the beach was simply stunning. However, the dining options didn't fully meet my expectations, particularly for someone looking for a wider variety of healthy choices. Also, the issue with loungers on the beach was a bit frustrating, requiring early mornings to secure a spot. Overall, it's a wonderful place to unwind, but a couple of improvements would make it even better.

Rooms
9.0
My room was clean, comfortable, and exactly what I wanted. The daily cleaning service was impressive.
Service
10.0
The service was exceptional, with staff going out of their way to make our stay enjoyable, especially Ophelia at the beach.
Location
10.0
The location is fantastic, right by the beach with beautiful landscaping and jungle views around the resort.
Dining
7.0
The dining was good overall, but I found the food options somewhat limited, particularly for someone seeking lighter, healthier dishes.
Facilities
8.0
The facilities, including the beach and pool, were lovely and well-maintained. I particularly enjoyed the beach access.
Syd
United Kingdom, December  2024
8.2/10

I had an absolutely wonderful time at the resort! The surroundings were lush with beautiful flowers, trees, and even some wildlife like howler monkeys. The beach was great, though we faced rough sea conditions on a few days. Dining options were diverse and the food was delicious overall. However, finding a pool chair was quite a challenge some days. Still, I would definitely consider returning for another exciting getaway!

Rooms
8.0
The rooms were clean every day and I loved the adorable towel animals on the bed. However, they do feel a bit dated and could use some upgrades. The air conditioning was comfortable but not overly cool.
Service
7.0
The service was nice enough, accommodating our requests promptly, but I did notice some inconsistency during check-in.
Location
9.0
The resort is beautifully situated, allowing easy access to the beach and activities, although some days I struggled to find chairs at the pool.
Dining
8.0
Dining was enjoyable with a variety of options available. I particularly liked the buffet's salad bar and grilled items, but I wished there was a bit more variety throughout our stay.
Facilities
9.0
The pool was incredibly spacious, though I found it difficult to secure a sunbed due to early towel saving. The spa facilities were a highlight and added a touch of luxury to our vacation.
Beautiful surroundings
Limited seating at pool
Jason
United Kingdom, September  2024
8.4/10

I had a wonderful stay at Iberostar Tucan, where the service was outstanding and the resort grounds were beautiful and clean. The amenities, especially the pools and beach, were fantastic, making for a relaxing experience. However, the dining options, while generally good, had some inconsistencies, particularly in the buffet department. The rooms were comfortable, but I found the lounge chair situation by the pool to be a bit frustrating as it was challenging to find available spots at peak times.

Rooms
8.0
The room was clean, quiet, and conveniently located near the amenities, but it could have been cooler with better air conditioning.
Service
9.0
The staff was incredibly kind and helpful, providing attentive service throughout my stay.
Location
9.0
The location was unique with beautiful jungle surroundings and wildlife, which added an interesting aspect to my experience.
Dining
7.0
Dining was generally good, but the buffet could be improved with a wider variety of choices and better organization.
Facilities
9.0
The facilities, especially the pools and beach areas, were well-maintained and enjoyable.
Stunning grounds
Pool lounge chair shortage
Owen
United Kingdom, September  2024
8.6/10

I had a fantastic time at the hotel, with wonderful service that really made our vacation memorable. The beach was beautiful and the activities were fun, especially thanks to the engaging staff. However, the rooms could use a bit of updating and the air conditioning was inconsistent. Overall, it's a great value for families looking for a lively atmosphere and good food.

Rooms
7.0
The rooms were clean and comfortable, but felt a bit outdated and the air conditioning didn't always keep cool.
Service
10.0
The service was outstanding, especially from the waitstaff who made our stay special.
Location
9.0
The hotel's location was beautiful, right on the beach, and it was fun to see wildlife like monkeys nearby.
Dining
8.0
The dining experience exceeded expectations, especially for dinner, and I enjoyed the variety of options available.
Facilities
9.0
The pool and beach facilities were well-maintained, providing plenty of fun for my family.
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23Oct2025Select date
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Rooms and Guests2 Guests, 1 Room